FREQUENTLY ASKED QUESTIONS
Before you contact us with a query please read through the most common questions people ask us. We are a tiny team and the less time spent on dealing with queries, the more time we have to make Valley Fest epic!
Q: Is it happening?
A: Yes. We are planning the festival as we speak. The only reason we won’t go ahead is if the Government tell us we are not allowed to. If you have bought a ticket and we have to cancel, then you will be refunded the face value of that ticket. This means you just won’t get the small booking fee back. As you can imagine, there’s a lot of admin involved in this process and we need to pay those nice people at Ticketline which is where your booking fee goes.
Q. How safe will it be?
A. Very. You might be wondering what a socially-distant Valley Fest might look like in 2021. Although the finer points for July 2021 won’t be known for some time, we’re working on the basis of creating a socially-distanced festival so that you can have as much fun as is safely possible. You can read the 5 things we’re currently planning here.
Q. Where can I buy a ticket?
A. Tickets for the 2021 festival are now on sale! You can find them here on our website and our ticket agent Ticketline.
Q. Are car parking and camper van tickets included with 2020 Festival ticket refunds?
A. Yes they are – it’s the face value of the ticket that will be refunded. You will need to meet the deadline of 10th June. You will have received an email from Ticketline which outlines the steps you need to take.
Q. My baby, child or teen will be a year older in 2021 and their 2020 ticket won’t reflect their age, is this OK?
A. Yes we are honouring all 2020 tickets.
Q. I bought my ticket via the Yeoken scheme and would like a refund, will my yeokens be refunded too?
A. Yeo Valley are refunding all Yeokens whether you refund your ticket or not, as a gesture of goodwill.
Q. What does the tiering of tickets mean?
A. Tier 1, 2 and 3 all provide you with the same access and facilities. Each tier has a number of tickets assigned at that price, so our 2020 Early birds were £99 plus booking fee; Adult Weekend tier 1 are £125 plus booking fee, Adult Weekend tier 2 are £145. The earlier you buy your tickets, the cheaper it is. Get yours quick to get the cheapest tickets!
Q. When do Sunday tickets go on sale?
Owing to restrictions on capacity, we release these nearer the event. If you really want to see a band such as Deacon Blue who are playing on Sunday then we suggest you buy a weekend ticket.
Q. Help! my ticket hasn’t arrived yet.
A: They will have come from firstname.lastname@example.org and have a tendency to end up in spam folders so please tell the team to double check and let me know.
Q. Help! I have lost my confirmation email with my ticket details.
A. Please call Ticketline’s customer service on this number 0161 813 2222 who can resend your tickets.
Q. Help, I can’t access my email account which is where my ticket was sent.
A. Please email through to email@example.com or call 0161 813 2222 to get your email address changed. Once that’s done Ticketline can reissue the mail to the new address.
Q. What are instalment tickets?
A. This allows you to split the payments for all types and tiers of adult tickets into smaller more manageable chunks.
Q. Are tickets refundable?
A. No, once you have purchased your ticket/s, your ticket is non-refundable, unless we have to cancel or reschedule. It would be the face value of the ticket (so not including the booking fee).
Q. Do toddlers and babies need tickets?
A. Yes, everyone on site needs a ticket. This is to ensure we know how many people will be onsite, as everyone, regardless of age counts towards our festival’s capacity.
Q. Can under 18’s come on their own?
A. No, no under 18’s can attend the festival on their own. No more than three under 18’s can come with one adult ticket. If you would like to buy more as you have a large family, please email firstname.lastname@example.org to book your tickets.
Q. Are there day tickets available?
A. We do not have day tickets available for Friday or Saturday. We will release some Sunday tickets if we have capacity.
Q. Do all weekend tickets include camping?
A. Yes our weekend tickets include camping from Friday – Monday. However if you want to leave the site at anytime you can, but please be aware of that gates open at 8am and close at 9pm.
Q. Can we hire accommodation onsite?
A. Yes, please see our accomodation page for details of beautiful tented structures which you can rent for the weekend.
Q. How do I find out directions / Where is the festival?
A. Festival Address: Denny Lane, Chew Magna, Bristol, BS40 8SZ
Valley Fest takes place on an organic farm and we strive to be as green as possible – we’d love you to do the same! Car parking is available on site for £10 but please consider coming via bike, public transport or lift share. You can contact other festival goers on our Facebook page
Q. Can I volunteer to get involved/ work at the festival?
A. YES you can! Please see this volunteer page. We do require a deposit (that will be refunded upon completion of your duties) to accept volunteer positions.
Q. Can we have dogs on site?
A. We have a no dogs (or any other animals) policy, sorry.
Q. Can we have fires in the campsites?
A. Sorry no, you cannot have your own fires or BBQ’s in the campsites, or anywhere on site.
Q. Can I go back to the carpark to get more stuff after I have entered?
A. Yes – but please take your paper/emailed ticket with you too and you MUST have your wristband ‘zapped’ on exit to gain re-entry.
Q. Do I need to book for the Family Campsite?
A. No, just turn up with some kids and settle in, but it is first come first served.
Q. Can campervans and tents camp together?
Those with a campervan pass are able to pitch one tent with each campervan pitch – this is for children to sleep in.
Q. Are there showers available onsite
A. Yes, there are showers available in the campervan field and camping field
Q. What is your plastic policy?
A. We run a zero-disposable-plastic site. Therefore, please bring a water bottle with you, However we will be selling Valley Fest drinking cups and mugs onsite
FOOD & DRINK
Q. Can I bring my own alcohol?
A. Yes, you can bring an amount ‘suitable for personal use’ and at the discretion of the Valley Fest team. However this is not to be consumed in the main festival field. By way of a guide 8 cans of beer (or cider) and half of a litre of spirits per person in your group would be acceptable. Please do remember no glass is permitted onsite, glass found during entry searches will be confiscated and not returned.
Q. Can I have a BBQ?
A. No, no BBQs are allowed onsite
Q. I still haven’t heard back about my application!
A. We review applications once they have closed, and endeavour to get back to everybody who has applied. In some cases, due to spam filters on email accounts, they can go into spam so keep those eyes peeled.