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30th July - 1st August

FREQUENTLY ASKED QUESTIONS

Before you contact us with a query please read through the most common questions people ask us. We are a tiny team and the less time spent on dealing with queries, the more time we have to make Valley Fest epic!

2021
Q: Is it happening?
A: Yes. We are planning the festival as we speak. The only reason we won’t go ahead is if the Government tell us we are not allowed to. If you have bought a ticket and we have to cancel, then you will be refunded the face value of that ticket. This means you just won’t get the small booking fee back. As you can imagine, there’s a lot of admin involved in this process and we need to pay those nice people at Ticketline which is where your booking fee goes.

Q. How safe will it be?
A. Very. You might be wondering what a socially-distant Valley Fest might look like in 2021. Although the finer points for July 2021 won’t be known for some time, we’re working on the basis of creating a socially-distanced festival so that you can have as much fun as is safely possible. We have also secured an extra field. You can read the 5 things we’re currently planning here.

TICKETS
Q. Where can I buy a ticket?
A. Tickets for the 2021 festival are now on sale! You can find them here on our website and our ticket agent Ticketline.

Q. I rolled over my 2020 ticket but haven’t heard anything, is my ticket still valid?
A. Yes. We emailed everyone to give them a choice to be refunded or roll over with a deadline. If we didn’t hear back from you, your ticket automatically rolled over and will be valid.

Q. My baby, child or teen will be a year older in 2021 and their 2020 ticket won’t reflect their age, is this OK?
A. Yes we are honouring all 2020 tickets.

Q. What does the tiering of tickets mean?
A. Tier 1, 2 and 3 all provide you with the same access and facilities. Each tier has a number of tickets assigned at that price, so our 2020 Early birds were £99 plus booking fee; Adult Weekend tier 1 are £125 plus booking fee, Adult Weekend tier 2 are £135, Adult Weekend tier 3 are £155, tier 4 are £175 and tier 5 are £195. The earlier you buy your tickets, the cheaper it is. Buy yours quick to get the cheapest tickets!

Q. When do Sunday tickets go on sale?
A. Owing to restrictions on capacity, we only release these nearer the event if we have capacity. At this rate, that’s looking extremely unlikely. Camping is free and you can come and go as you please – so if you want to go home each night and come back the next morning – you’re very welcome to do that. So can we tempt you to come for the whole weekend?!

Q. I would like a ticket refund as I can’t now make the dates
A. We would recommend you sell your ticket via fanticks which is a site developed by out ticketprovider Ticketline as afraid we are not able to offer you a refund owing to that reason.

Q. Help! my ticket hasn’t arrived yet.
A: They will have come from etickets@ticketlight.co.uk and have a tendency to end up in spam folders so please double check and then let us know if it’s still not there.

Q. Help! I have lost my confirmation email with my ticket details.
A. Please email Ticketline’s customerservices@ticketline.co.uk  who can resend your tickets.

Q. Help, I can’t access my email account which is where my ticket was sent.
A. Please email through to customerservices@ticketline.co.uk to get your email address changed.  Once that’s done Ticketline can reissue the mail to the new address.

Q. What are instalment tickets?
A. This allows you to split the payments for all types and tiers of adult tickets into smaller more manageable chunks.

Q. Are tickets refundable?
A. No, once you have purchased your ticket/s, your ticket is non-refundable, unless we have to cancel or reschedule. It would be the face value of the ticket (so not including the booking fee).

Q. Do toddlers and babies need tickets?
A. Yes, everyone on site needs a ticket. This is to ensure we know how many people will be onsite, as everyone, regardless of age counts towards our festival’s capacity.

Q. Can under 18’s come on their own?
A. No, under 18’s can not attend the festival on their own. No more than three under 18’s can come with one adult ticket. If you would like to buy more as you have a large family, please email info@valleyfest.co.uk to book your tickets.

Q. Do all weekend tickets include camping?
A. Yes our weekend tickets include camping from Friday – Monday. However if you want to leave the site at anytime you can. ENTRY gates open at 8am and close at 9pm. But EXIT gates remain open so you can leave whenever you like.

Q. Can we hire accommodation onsite?
A. Yes, please see our accommodation page for details of beautiful tented structures which you can rent for the weekend.

FEASTS

Q I have some dietary requirements, how can I communicate these to the chefs?
A: We’re selling tables for 6 & 4 people. So if you’re the chief booker of the table you will need to know everyone on your tables dietary requirements as you communicate this when you make your booking

Q I live locally, can I just come for the feasts?
A: You’ll need to buy a festival weekend tickets to join the feasts

ON SITE

Q. How do I find out directions / Where is the festival?
A. Festival Address: Denny Lane, Chew Magna, Bristol, BS40 8SZ
Map: https://goo.gl/maps/gNveb
Valley Fest takes place on an organic farm and we strive to be as green as possible – we’d love you to do the same! Car parking is available on site for £15 but please consider coming via bike, public transport or lift share. You can contact other festival goers on our Facebook page

Q. Can we bring our dog?
A. We have a no dogs (or any other animals) policy, sorry.

Q. Can we have fires in the campsites?
A. Sorry no, you cannot have your own fires or BBQs in the campsites, or anywhere on site. You can bring a camping stove so that you can make that all important morning cuppa.

Q. Can I go back to the carpark to get more stuff after I have entered?
A. Yes – but please take your paper/emailed ticket with you too and you MUST have your wristband ‘zapped’ on exit to gain re-entry.

Q. Do I need to book for the Family Campsite?
A. No, just turn up with some kids and settle in, but it is first come first served.

Q. Can campervans and tents camp together?
Those with a campervan pass are able to pitch one tent with each campervan pitch – this is for children to sleep in.

Q. Are there showers available onsite
A. Yes, there are showers available in the campervan field and camping field

Q. What is your plastic policy?
A. We run a zero-disposable-plastic site. Therefore, please bring a water bottle with you, However we will be selling Valley Fest drinking cups and mugs onsite

FOOD & DRINK

Q. Can I bring my own alcohol?
A. Yes, you can bring an amount ‘suitable for personal use’ and at the discretion of the Valley Fest team. However this is not to be consumed in the main festival field. By way of a guide 8 cans of beer (or cider) and half of a litre of spirits per person in your group would be acceptable. Please do remember no glass is permitted onsite, glass found during entry searches will be confiscated and not returned.

Q. Can I have a BBQ?
A. No, no BBQs are allowed onsite. You can bring a camping stove.

APPLICATIONS

Q. I still haven’t heard back about my application!
A. We review applications once they have closed, and endeavour to get back to everybody who has applied. In some cases, due to spam filters on email accounts, they can go into spam so keep those eyes peeled.

Q. Can I volunteer to get involved/ work at the festival?
A. YES you can! Please see this volunteer page. We do require a deposit (that will be refunded upon completion of your duties) to accept volunteer positions.