FREQUENTLY ASKED QUESTIONS
Before you contact us with a query please read through the most common questions people ask us. We are a tiny team and the less time spent on dealing with queries, the more time we have to make Valley Fest epic!
Q: Is it happening?
A: Yes. As of the Government announcement on the 12th July, we are definitely going ahead.
Q. How safe will it be?
A. Please make sure you’ve read the Covid Safety requirements so that you know what you have to do to get in. We have also secured an extra field, have redesigned the site to remove enclosed tented venues to improve ventilation and are going cashless.
Q. Where can I buy a ticket?
A. Tickets for the 2021 festival are now on sale! You can find them here on our website and our ticket agent Ticketline.
Q. I rolled over my 2020 ticket but haven’t heard anything, is my ticket still valid?
A. Yes. We emailed everyone to give them a choice to be refunded or roll over with a deadline. If we didn’t hear back from you, your ticket automatically rolled over and will be valid. You just need to bring it along with you.
Q. My baby, child or teen will be a year older in 2021 and their 2020 ticket won’t reflect their age, is this OK?
A. Yes we are honouring all 2020 tickets.
Q. What does the tiering of tickets mean?
A. Tier 1, 2 and 3 all provide you with the same access and facilities. Each tier has a number of tickets assigned at that price, so our 2020 Early birds were £99 plus booking fee; Adult Weekend tier 1 are £125 plus booking fee, Adult Weekend tier 2 are £135, Adult Weekend tier 3 are £155, tier 4 are £175 and tier 5 are £195. The earlier you buy your tickets, the cheaper it is. Buy yours quick to get the cheapest tickets!
Q. When do Sunday tickets go on sale?
A. We are not selling Sunday tickets this year, this is because we are almost sold out of weekend tickets and so have limited capacity. Camping is free and you can come and go as you please – so if you want to go home each night and come back the next morning – you’re very welcome to do that. So can we tempt you to come for the whole weekend?!
Q. I would like a ticket refund as I can’t now make the dates
A. We would recommend you sell your ticket via fanticks which is a site developed by our ticket provider Ticketline as afraid we are not able to offer you a refund owing to that reason.
Q. Help! my ticket hasn’t arrived yet.
A: They will have come from email@example.com and can end up in spam folders so please do look there. If it isn’t, please email Ticketline’s firstname.lastname@example.org who can resend your tickets. You can also call customer services at Ticketline: 0161 813 2222 if you’d prefer. If you bought a printed ticket rather than an eticket, you can get in touch with customer services and check whether it’s been printed and sent yet.
Q. Help! I have lost my confirmation email with my ticket details.
A. Please email Ticketline’s email@example.com who can resend your tickets. You can also call customer services at Ticketline: 0161 813 2222.
Q. Help, I can’t access my email account which is where my ticket was sent.
A. Please email through to firstname.lastname@example.org to get your email address changed. Once that’s done Ticketline can reissue the mail to the new address.
Q. I’m a local, I can’t see any local tickets on sale?
A. That’s because we have sold out of them. We allocate a certain amount and when they’re gone they’re gone. So good to get in early. They are the same price as our Early Bird tickets which go on sale straight after the festival.
Make sure you’ve read the Covid requirements here before coming.
Q. What happens if any of our family attending Valley Fest test positive for Covid-19 and our isolation period overlaps with our trip to Valley Fest?
A. If they are direct family, and their tickets were bought on the same booking order then all ticketholders would have the option to roll over their tickets to 2022 to secure places at the festival at this year’s prices or, receive a refund – minus booking fee.
What happens if any of our family attending Valley Fest are required to isolate by NHS Test & Trace?
A. If they are direct family, and their tickets were bought on the same booking order then all ticketholders would have the option to roll over their tickets to 2022 to secure places at the festival at this year’s prices or receive a refund.
Q. I don’t feel safe attending in 2021, can I get a refund?
A. The festival will only take place if the prevailing situation in the UK is deemed safe by the government’s Chief Medical Officer and all necessary safety protocols are in place at the event. If we have to postpone or cancel Valley Fest 2021, you will be entitled to a refund. Until then, as per ticket terms and conditions, we’re currently unable to offer refunds other than for cancellation or unless you’ve been told to self isolate. If you want to sell your Valley Fest 2021 ticket, check out Fanticks.
Q. Are tickets refundable?
A. As mentioned above, no. Once you have purchased your ticket/s, your ticket is non-refundable, unless we have to cancel or reschedule or you have to self isolate. It would be the face value of the ticket (so not including the booking fee).
Q. Do toddlers and babies need tickets?
A. Yes, everyone on site needs a ticket. This is to ensure we know how many people will be onsite, as everyone, regardless of age counts towards our festival’s capacity.
Q. Can under 18’s come on their own?
A. No, under 18’s can not attend the festival on their own. No more than three under 18’s can come with one adult ticket. If you would like to buy more as you have a large family, please email email@example.com to book your tickets.
Q. When are you releasing the schedule of acts?
A. We are publishing this in the programme that you can buy onsite for £3. All profits go to Teenage Cancer Trust.
Q. I want to book a feast but I don’t want to miss my favourite band, help!
A. You’ll see on each feast page the artists who are playing during the feasts.
Q. What time does the last act finish on Sunday?
Sophie Ellis Bextor will finish at 10pm and Mr Bruce will finish at 1am.
Q. Do all weekend tickets include camping?
A. Yes our weekend tickets include camping. Camping is free so you are not paying extra for it. However if you want to leave the site at anytime you can. ENTRY gates open at 9am and close at 9pm. But EXIT gates remain open so you can leave whenever you like.
Q. Can we hire accommodation onsite?
A. Yes, please see our accommodation page for details of beautiful tented structures which you can rent for the weekend.
Q I have some dietary requirements, how can I communicate these to the chefs?
A: We’re selling tables for 6 & 4 & 2 people. So if you’re the chief booker of the table you will need to know everyone on your tables dietary requirements as you communicate this when you make your booking.
Q I live locally, can I just come for the feasts?
A: You’ll need to buy a festival weekend tickets to join the feasts.
Q. I’d like to book a table for two.
A. You can now do this but please note if you book a table of 2, you will definitely be paired up with another group to form a 6. This is because we were anticipating social distancing rules to be in place. Hopefully it will be a nice way to meet new people!
Q. I’d like to book a table for 3 or 7 people
A: We’d suggest you book a table for either 2 or 6, then when you arrive on site, head to the Info Point where you can pay for and secure the extra place.
Q. What time can we arrive on 29th July?
A. The campsite gates open at noon. The actual festival doesn’t start until noon on Friday.
Q. Will there be food and drink to buy?
A. Yes, we have some fantastic stall holders serving up their dishes and a bar.
Q. I’m confused, I thought you weren’t selling day tickets?
A. This isn’t a day ticket, you’ll need a valid weekend ticket to show on the gate. So think of it as an extension of your weekend camping ticket. We are opening earlier to spread out your arrival time and reduce any potential queuing. And also because we want to make the most of the weekend
Q. How do I find out directions / Where is the festival?
A. Festival Address: Denny Lane, Chew Magna, Bristol, BS40 8SZ
Valley Fest takes place on an organic farm and we strive to be as green as possible – we’d love you to do the same! Car parking is available on site for £15 but please consider coming via bike, public transport or lift share. You can contact other festival goers on our Facebook page
Q. I’m a coeliac, will there be gluten-free food options?
A. Yes the majority of our stall holders are offering gluten free options however it would be best to double check with them to ensure there will be no risk of gluten contamination.
Q. Can we bring our dog?
A. We have a no dogs (or any other animals) policy, sorry.
Q. Can we have fires in the campsites?
A. Sorry no, you cannot have your own fires or BBQs in the campsites, or anywhere on site. You can bring a camping stove so that you can make that all-important morning cuppa.
Q. How far is the campsite from the car park?
A. This year we have three campsites: Glamping, Lake View and Family Camping. We will be taking you to the Glamping fields and Lake View campsite in a tractor to help you carry your luggage. Family Camping is right next to the car park. In terms of distance it’s 400 metres from the centre of the Family Camping to the centre of the car park, so it’s about a 4 minute walk.
Q. Can I go back to the carpark to get more stuff after I have entered?
A. Yes, you MUST have your wristband ‘zapped’ on exit to gain re-entry.
Q. Do I need to book for the Family Campsite?
A. No, just turn up with some kids and settle in, but it is first come first served.
Q. Can campervans and tents camp together?
Those with a campervan pass are able to pitch one tent with each campervan pitch – this is for children to sleep in. If some of your party are in campervans and some are in tents, then you can still eat together in either field.
Q. Are there showers available onsite?
A. Yes, there are showers available in the campervan field and camping fields.
Q. Do you have a limit on tent size?
Q. Do you have an electric hook up?
A. Sorry no we don’t.
Q. Do you have any Grey-Water disposal facilities?
A. You can pour it into the ground – please bring along an environmentally-sound washing up liquid so as to limit the impact you have on the bioodiversity.
Q. Do you have facilities for emptying chemical toilets on site?
A: Yes there will be a large container near the toilet block in the campervan field
Q. What is your plastic policy?
A. We run a zero-disposable-plastic site. Therefore, please bring a water bottle with you, However we will be selling Valley Fest drinking cups and mugs onsite
FOOD & DRINK
Q. Can I bring my own alcohol?
A. Yes, you can bring an amount ‘suitable for personal use’ and at the discretion of the Valley Fest team. However this is not to be consumed in the main festival field. By way of a guide 8 cans of beer (or cider) and half of a litre of spirits per person in your group would be acceptable. Please do remember no glass is permitted onsite, glass found during entry searches will be confiscated and not returned.
Q. Can I have a BBQ?
A. No, no BBQs are allowed onsite. You can bring a camping stove.
Q. I still haven’t heard back about my application!
A. We review applications once they have closed, and endeavour to get back to everybody who has applied. In some cases, due to spam filters on email accounts, they can go into spam so keep those eyes peeled.
Q. Can I volunteer to get involved/ work at the festival?
A. YES you can! Please see this volunteer page. We do require a deposit (that will be refunded upon completion of your duties) to accept volunteer positions.
Q. The music is too loud, who do I ring?
A. The site office please: 07376739955