INFORMATION WE COLLECT FROM YOU
EMAIL LIST: We collect personal information when you sign up to our email mailing list, this may include your name, email address, ip address, when and how you signed up. We may collect information about how you react to the emails, for example, how many times you open the email or if you engage with its content. Email addresses provided to Valley Fest’s mailing list are only used for the purpose of sending you communications. We respect your privacy rights and will not sell or give your email address to other companies. If you would like to unsubscribe from our email list you can email us at email@example.com or you can click on the unsubscribe link at the bottom of our emails – we’ll remove your name from our email list as soon as possible.
COMMUNICATIONS WITH US: if you contact us with a comment, question or complaint. This may include, for example, your name, date of birth, email address, postal address or telephone number.
JOB OR VOLUNTEER APPLICATION: if you apply for a job or volunteer position with us. This may include, for example, your name, date of birth, email address, postal address, telephone number, medical information, next of kin details, referee details, and details of professional memberships, licenses and qualifications.
TRADE, WORKSHOP OR ENTERTAINMENT APPLICATION: if you apply to trade or to run an entertainment or workshop with us. This may include, for example, your name, date of birth, email address, postal address, telephone number and details of professional memberships, licenses and qualifications.
DISABILITY ACCESS: if you apply for accessibility camping, we ask for your name, contact details (email and telephone number) and those of your personal assistant if you require one. We also ask for your access requirements e.g. whether you need wheelchair access. And also documentation to show that you are receiving Middle or Higher rate Disability Living Allowance for care and/or mobility, Enhanced Rate Personal Independence Payment (PIP) Or proof that you are Registered Deaf or Blind.
WEBSITE INFORMATION COLLECTED
INFORMATION WE RECEIVE FROM THIRD PARTIES
TICKET AGENTS: We work with ticket agents SEE Tickets. For any Valley Fest events we reserve the right to contact all ticket holders, via data provided to us by our ticketing agents, with information directly related to the running of the event. Our ticket agents will gain your consent, before any of your data is given to us for marketing purposes.
THIRD PARTIES: We may receive information about you from other third parties where you have agreed to them sharing your information with us for specific purposes.
INFORMATION WE SHARE
We may use service providers to process data, develop and manage our website, host our website, and send emails, to help us understand your use of our website and make improvements. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorised to use your information in any manner, other than in helping us to provide you with services or as otherwise required by law. All service providers will be in full compliance with all aspects of the General Data Protection Regulation and associated legislation. The companies that we engage include:
Facebook, Location: US (EU-US Privacy Shield certified)
Google, Location: US (EU-US Privacy Shield certified)
Instagram, Location: US (EU-US Privacy Shield certified)
Mailchimp, Location: US (EU-US Privacy Shield certified)
SEE Tickets, Location: UK
Twitter, Location: Ireland (for non-US customers)
Weez Events, Location EU
Wicked Events, Location: UK
Xero, Location: US, EU, New Zealand (EU-US Privacy Shield certified)
RETENTION OF PERSONAL INFORMATION
We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law, accounting or reporting purposes. For more information on our Data Retention Policy click here.
SECURITY OF PERSONAL INFORMATION
Under UK data protection legislation, you have a number of rights with respect to your information. These include:
The right to be informed about the information we hold about you
The right of access to the information we hold about you
The right to have any errors rectified
The right to withdraw consent (where consent is the basis of processing)
The right to object to processing
If you have any questions about the data we hold or cause for complaint about the way we handle your information, please do contact us at firstname.lastname@example.org or the postal address below, and we will do our best to resolve the situation for you. You also have the right to complain directly to the Information Commissioner’s Office. You can find details of how to contact them here: https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
MAIL: Valley Fest Ltd, Herons Green Farm, Compton Martin, BS40 6NL