FAQs

Do I need to print my ticket?

Nope! You can show your ticket on your phone. Just make sure your screen isn’t cracked and your battery’s not dead. Please download your PDF or QR code before arriving to site, the network signal can drop out during busy periods.

Can I buy tickets at the gate?

If we haven’t sold out, yes – but it’s cheaper and safer to buy in advance. We strongly recommend booking ahead.

Are tickets refundable or transferable?

Tickets are non-refundable, but they are transferable; you can pass them on or sell them if your plans change. Just make sure names are updated via your ticketing account.

Is there a payment plan option?

Yes! You can spread the cost when you check out. Look for the instalment options on the ticket page.

Can I upgrade my ticket later?

Yes – depending on availability, you can upgrade (e.g. from day to weekend) by contacting your ticket provider.

Do kids need tickets?

Yes, everyone on site needs a ticket. This is to ensure we know how many people will be onsite, as everyone, regardless of age counts towards our festival’s capacity.

I’m local – how do I get the locals’ discount?

Enter your postcode on the ticketing page. Local tickets is for BS39/BS40 postcodes only. Limited availability. Proof of address and valid ID required for local ticket. Valid on adult tickets only. 

I’m only coming on Sunday – can I camp?

Nope. Camping is only available for Weekend Ticket holders.

Where can I buy a ticket?

Tickets for the 2026 festival will be on sale on our website and our ticket agent SEE TICKETS.

I would like a ticket refund as I can’t now make the dates

We would recommend you sell your ticket via the SEE TICKETS resale platform as we are not able to offer you a refund owing to that reason.

Help! my ticket hasn’t arrived yet.

They will have come from donotreply@seetickets.com and can end up in spam folders so please do look there. You can log in on See Tickets Customer Service with your order reference and details to re-send your confirmation email and e-tickets.

Help! I have lost my confirmation email with my ticket details.

Please head to ‘Forgotten your details?’ section on See Tickets Customer Service and enter the email address you used to purchase the tickets.

Help, I can’t access my email account which is where my ticket was sent.

You can log in to See Tickets Customer Service and amend your email address.

Can under 18’s come on their own?

No, however adults can buy up to two teens tickets.

Is camping included in my ticket?

Yes – if you’ve got a Weekend Ticket, your tent camping is included. No need to book separately.

Can I bring my campervan, motorhome, or caravan?

Yes – but you’ll need to purchase a Live In Vehicle Pass. One pass per vehicle.

Can I camp next to my friends?

Yes – but you’ll need to arrive together, in convoy. We can’t reserve spots in advance.

What’s the difference between Moo-topia Family Camping and The Udder Side?

Moo-topia Family Camping is quieter and close to the car park. The Udder Side is closer to the action (but louder), with a longer walk in. Choose your vibe!

Can I bring a trailer tent?

Yes, but it counts as a live-in vehicle – so you’ll need a campervan pass.

Are there showers toilets on site?

Yes! We have plenty of loos (including accessible toilets)  and showers available in the camping areas. Showers are available to all – basic shower facilities remain free, while we have made the decision to make hot eco showers available at an additional fee. This change supports our sustainability efforts and helps manage rising festival costs. Those who purchase shower add ons will be given wristbands and shower blocks will be open and manned from 6am-6pm daily. You can purchase a shower or a shower wristband onsite.

Can I park next to my tent?

No – the tent camping fields are vehicle-free. Bring a trolley or wheelbarrow for your gear.

Where do glampers go?

Boutique campers will enter via Blue Gate. You’ll get full info via email before the festival.

Can I bring a small tent for my kids next to my campervan?

Yes – as long as it fits in your pitch and is for children only. No adult tents allowed in the live-in vehicle field (fire safety rules).

Are showers included in standard Valley Fest tickets?

Basic shower facilities remain free to all but hot eco showers are available at an additional fee. We want to be fully transparent: due to significantly rising costs and our deepening commitment to sustainability and land regeneration, showers will not be included in general admission tickets.

This wasn’t a decision we made lightly. We’ve always aimed to balance comfort with consciousness and as we face the realities of hosting a festival in today’s economic and environmental climate, we believe this shift is necessary to protect the long-term future of Valley Fest.

Reducing water consumption, energy use and infrastructure impact allows us to lessen our footprint on the land – and redirect resources into the parts of the festival that make it truly special: music, food, community and connection.

We recognise this is a change, and for those who prefer the option, a select number of eco shower passes will be available as an add-on. 100% of profits from these passes will go back into sustainability projects that directly benefit the farm and festival site.

Those who purchase shower add ons will be given wristbands and shower blocks will be open and manned from 6am-6pm daily. You can also purchase a shower or a shower wristband onsite.

We appreciate your understanding, your support, and your shared commitment to making Valley Fest the most regenerative, responsible event it can be.

Do all weekend tickets include camping?

Yes our weekend tickets include camping. Camping is free so you are not paying extra for it. However if you want to leave the site at anytime you can. ENTRY gates open at 9am and close at 9pm. But EXIT gates remain open so you can leave whenever you like.

Can we hire accommodation onsite?

Yes, please see our accommodation page for details of beautiful tented structures which you can rent for the weekend.

Can we have fires in the campsites?

Sorry no, you cannot have your own fires or BBQs in the campsites, or anywhere on site. You can bring a camping stove so that you can make that all-important morning cuppa.

Can I go back to the carpark to get more stuff after I have entered?

Yes.

Do I need to book for the Family Campsite?

No, just turn up with some kids and settle in, but it is first come first served.

Can campervans and tents camp together?

Those with a campervan pass are able to pitch one tent with each campervan pitch – this is for children to sleep in. If some of your party are in campervans and some are in tents, then you can still eat together in either field.

Are there showers available onsite?

Yes, there are showers available in the campervan field and camping fields. Basic shower facilities remain free to all but hot eco showers are available at an additional fee. We want to be fully transparent: due to significantly rising costs and our deepening commitment to sustainability and land regeneration, showers will not be included in general admission tickets. Those who purchase shower add ons will be given wristbands and shower blocks will be open and manned from 6am-6pm daily. You can also purchase a shower or a shower wristband onsite.

Do you have a limit on tent size?

No.

Do you have an electric hook up?

Sorry no we don’t. Electric hook ups can be purchased as an add-on for any vehicles.

Do you have any Grey-Water disposal facilities?

You can pour it into the ground – please bring along an environmentally-sound washing up liquid so as to limit the impact you have on the biodiversity.

Do you have facilities for emptying chemical toilets on site?

Yes there will be a large container near the toilet block in the campervan field

What is your plastic policy?

We run a zero-disposable-plastic site. Therefore, please bring a water bottle with you, However we will be selling Valley Fest drinking cups and mugs onsite

Where is Valley Fest held?

On an organic farm overlooking Chew Valley Lake, Somerset – just 10 miles south of Bristol.

Full Address for your sat nav is: Valley Fest, Denny Lane, Chew Magna, BS40 8SZ

Is there parking on site?

Yes. Car parking is £20 in advance (plus booking fee) – it’s more expensive on the gate, so book early.

Can I buy a parking pass later?

Yes. But again – it’s cheaper in advance.

Can I be dropped off and picked up?

Yes! Use the Drop-Off Point at Purple Gate (Walley Lane). You’ll be close to BTB camping from there too.

Can I come by public transport?

You can arrive via public transport but this is very limited. There is a taxi drop off point but check your local bus service for the closest routes.

Is there bike parking?

Yes – we love a cyclist. There’s secure 24-hour bike parking by the drop-off point.

Can I bring my own food and drink?

Yes, in the campsites – but not into the main festival arena. There’ll be amazing food and drink vendors with options for all tastes.

Are there vegetarian/vegan options?

100%. Expect loads of plant-based deliciousness from our South West traders.

Is there free drinking water?

Yes – refill points are available throughout the site. Bring a reusable bottle.

Can I bring a BBQ or campfire?

No – open flames and disposable BBQs are not allowed anywhere on site. Bring a camping stove if needed.

Can I bring my own alcohol?

Yes you can bring an amount suitable for personal use to enjoy at your campsite but not to bring into the main arena. This will be allowed on your first entry. If you already have a wristband, afraid you won’t be able to bring more alcohol in.

Is Valley Fest family-friendly?

Absolutely – it’s one of our core values. We’ve got workshops, activities, play areas and space to roam.

What age is a child ticket for?

5 and under go free, but still need a ticket.

Can I bring a buggy or trolley?

Yes – though the ground can be uneven in places. All-terrain wheels recommended!

Are there kids’ activities?

Loads! We’ll announce the full programme soon – but think crafts, games, storytelling and more.

Is the site accessible for wheelchair users?

We do our best to make the festival accessible – but please note it’s a working farm, so ground may be uneven. Accessible toilets and camping are available.

Do you offer carer or PA tickets?

Yes – registered carers can apply for a free PA ticket. Email info@valleyfest.co.uk  to discuss your accessibility needs.

Is there accessible parking and camping?

Yes – just make sure to let us know your needs when you book.

Are there accessible showers and toilets?

Yes – across the site and in designated accessible camping areas.

Why aren’t you using the cashless system again?

We brought this system in after covid as we wanted to reduce queuing and improve safety. Since then, technology has advanced which gives us greater peace of mind that we can still take payments in the middle of a field without worrying about loss of connection. Not only that, many of you told us last year that you didn’t like it and we listened.

Why won’t you accept cash on site?

Having a lot of cash on site is a risk. And ensuring everyone feels safe is a top priority.

What time will music be played until?

We have a license for live music until 2am on Thursday, Fri & Sat and until 1am on Sunday.

How are your music levels monitored?

They are monitored through-out by a specialist team who install monitoring equipment around our perimeter.

We have a daytime level which is until 11pm and then a night time level until 2am/1am.

If you have a noise complaint then please call this number (only operational from July 30th noon: 0117 405 6341 – to 2nd August -the live show days). Please note calling this number isn’t going to help with ticket enquiries. For those questions please contact SEE Tickets.

How do I find out directions / Where is the festival?

Festival Address: Denny Lane, Chew Magna, Bristol, BS40 8SZ
Map: https://goo.gl/maps/gNveb

I need help carrying my bags across the site, can I book a buggy?

These electric trikes can be organised by calling Jeff Luther directly on 07855 125 155 to discuss what, where and timings. These rides will be paid for by donations using your bank card and izettle.

I’m a coeliac, will there be gluten-free food options?

Yes the majority of our stall holders are offering gluten free options however it would be best to double check with them to ensure there will be no risk of gluten contamination.

Can we bring our dog?

We have a no dogs (or any other animals) policy, sorry.

Can I bring my dog or pet?

Sorry, no animals allowed – even in campervans. Registered assistance dogs are welcome.

Will there be phone signal or WiFi?

Signal can be patchy (you’re in a field, after all). There’s no public WiFi – but maybe that’s a good thing.

What happens if it rains?

We get muddy and carry on! Pack wellies and layers – and maybe leave the white jeans at home.

Will there be medical help onsite?

Yes – we have 24/7 first aid and welfare teams on hand.

Is there a festival map?

Yes  we’ll release it closer to the time to download.

Want to ask something else?

Email us at info@valleyfest.co.uk and one of our lovely humans will get back to you.

What are the dates?

Thursday 30th July – Sunday 2nd August 2026

Lost property

If you have lost something important, please email us. We have kept a log of what’s been handed in and so will do our best to reunite you over the next few days.

What time does the last act finish on Sunday?

They will finish at 10:45pm on the Lake Stage, 1am on The Yard Stage and Save Our Scene stages. BOOK MONDAY OFF!