FAQs

Do I need to print my ticket?

Nope! You can show your ticket on your phone. Just make sure your screen isn’t cracked and your battery’s not dead. Please download your PDF or QR code before arriving to site, the network signal can drop out during busy periods.

Can I buy tickets at the gate?

If we haven’t sold out, yes – but it’s cheaper and safer to buy in advance. We strongly recommend booking ahead.

Are tickets refundable or transferable?

Tickets are non-refundable, but they are transferable; you can pass them on or sell them if your plans change. Just make sure names are updated via your ticketing account.

Is there a payment plan option?

Yes! You can spread the cost when you check out. Look for the instalment options on the ticket page.

Can I upgrade my ticket later?

Yes – depending on availability, you can upgrade (e.g. from day to weekend) by contacting your ticket provider.

Do kids need tickets?

Yes. Even under 5s need a free ticket so we can keep track of numbers on the farm.

I’m local – how do I get the locals’ discount?

Locals’ discount will be available soon.

I’m only coming on Sunday – can I camp?

Nope. Camping is only available for Weekend Ticket holders.

Is camping included in my ticket?

Yes – if you’ve got a Weekend Ticket, your tent camping is included. No need to book separately.

Can I bring my campervan, motorhome, or caravan?

Yes – but you’ll need to purchase a Live In Vehicle Pass. One pass per vehicle.

Can I camp next to my friends?

Yes – but you’ll need to arrive together, in convoy. We can’t reserve spots in advance.

What’s the difference between Moo-topia Family Camping and The Udder Side?

Moo-topia Family Camping is quieter and close to the car park. The Udder Side is closer to the action (but louder), with a longer walk in. Choose your vibe!

Can I bring a trailer tent?

Yes, but it counts as a live-in vehicle – so you’ll need a campervan pass.

Are there showers and toilets on site?

Yes! We have plenty of loos (including accessible toilets) and showers available in the camping areas.

Can I park next to my tent?

No – the tent camping fields are vehicle-free. Bring a trolley or wheelbarrow for your gear.

Where do glampers go?

Boutique campers will enter via Blue Gate. You’ll get full info via email before the festival.

Can I bring a small tent for my kids next to my campervan?

Yes – as long as it fits in your pitch and is for children only. No adult tents allowed in the live-in vehicle field (fire safety rules).

Where is Valley Fest held?

On an organic farm overlooking Chew Valley Lake, Somerset – just 10 miles south of Bristol.

Full Address for your sat nav is: Valley Fest, Denny Lane, Chew Magna, BS40 8SZ

Is there parking on site?

Yes. Car parking is £20 in advance (plus booking fee) – it’s more expensive on the gate, so book early.

Can I buy a parking pass later?

Yes. But again – it’s cheaper in advance.

Can I be dropped off and picked up?

Yes! Use the Drop-Off Point at Purple Gate (Walley Lane). You’ll be close to BTB camping from there too.

Can I come by public transport?

You can arrive via public transport but this is very limited. There is a taxi drop off point but check your local bus service for the closest routes.

Is there bike parking?

Yes – we love a cyclist. There’s secure 24-hour bike parking by the drop-off point.

Can I bring my own food and drink?

Yes, in the campsites – but not into the main festival arena. There’ll be amazing food and drink vendors with options for all tastes.

Are there vegetarian/vegan options?

100%. Expect loads of plant-based deliciousness from our South West traders.

Is there free drinking water?

Yes – refill points are available throughout the site. Bring a reusable bottle.

Can I bring a BBQ or campfire?

No – open flames and disposable BBQs are not allowed anywhere on site. Bring a camping stove if needed.

Is Valley Fest family-friendly?

Absolutely – it’s one of our core values. We’ve got workshops, activities, play areas and space to roam.

What age is a child ticket for?

5 and under go free, but still need a ticket.

Can I bring a buggy or trolley?

Yes – though the ground can be uneven in places. All-terrain wheels recommended!

Are there kids’ activities?

Loads! We’ll announce the full programme soon – but think crafts, games, storytelling and more.

Is the site accessible for wheelchair users?

We do our best to make the festival accessible – but please note it’s a working farm, so ground may be uneven. Accessible toilets and camping are available.

Do you offer carer or PA tickets?

Yes – registered carers can apply for a free PA ticket. Email info@valleyfest.co.uk  to discuss your accessibility needs. 

Is there accessible parking and camping?

Yes – just make sure to let us know your needs when you book.

Are there accessible showers and toilets?

Yes – across the site and in designated accessible camping areas.

Can I bring my dog or pet?

Sorry, no animals allowed – even in campervans. Registered assistance dogs are welcome.

Will there be phone signal or WiFi?

Signal can be patchy (you’re in a field, after all). There’s no public WiFi – but maybe that’s a good thing.

What happens if it rains?

We get muddy and carry on! Pack wellies and layers – and maybe leave the white jeans at home.

Will there be medical help onsite?

Yes – we have 24/7 first aid and welfare teams on hand.

Is there a festival map?

Yes  we’ll release it closer to the time to download.

Want to ask something else?

Email us at info@valleyfest.co.uk and one of our lovely humans will get back to you.